Our Commitment

Medico Home Care is part of the Nestor Healthcare Group; the largest independent organisation dedicated to providing flexible healthcare solutions to the UK health and social care market.

Nestor is committed to being a quality organisation. By ‘quality’ we mean ensuring all the services we deliver are of a high standard.

We work to achieve a quality service by:

• Ensuring the people we care for receive a quality service at all times meeting and exceeding their expectations
• Striving to meet and exceed the regulations required of the Group as set by Care Standards
• Listening, investigating, reporting and learning from all the customer comments received by the organisation

We achieve this by:

• Having clear policies and processes across the organisation and ensuring our people are aware of and understand them
• Recruiting the best clinicians available to meet the needs of the people and patients care for
• Continually training our staff and clinicians to meet and exceed the needs of our patients and customers
• Learning from our experiences to continually improve our services

We are able to measure the effectiveness of our quality by:

• Carrying out regular audits across the Group and changing processes and procedures where necessary
• Embracing any recommendations from Care Standards to improve our services
• Carrying out independent and objective customer surveys to monitor views about the services we provide to the people we care for and making changes where necessary
• Recognising and rewarding our staff for excellence and commitment in increasing the standards of care they provide

If you have any questions regarding our quality assurance processes and procedures, please contact us.